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Zasady dotyczące zwrotów

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Download the form

  • Within 14 days from the date of receipt of the statement of return - withdrawal from the contract, The Seller is obliged to return to the Customer who is a Consumer the payments made by him. The Seller declares that it is entitled to withhold the return of payments received from the Customer under the contract sales in the event of his withdrawal from the contract until he receives the goods back.The customer shall bear the costs of the shipment of goods to the E-Store. The Customer is obliged to return the goods to the Seller immediately, but no later than within 14 days from the date on which the Customer withdrew from the contract of sale. To meet the deadline it is sufficient to return the goods together with the proof of purchase before its expiration.


  • In the event of withdrawal from the contract of sale of goods, the contract is considered not concluded. If the Customer who is a Consumer has made a statement of withdrawal from the contract before the Seller has accepted his offer, the offer ceases to be binding.


  • Returned product must be sent back in the same condition in which it was delivered, must not be damaged or destroyed, must not bear any signs of use, along with the original packaging.

    1. Carefully pack and protect the product.

    2. Fill out the exchange/return form, Pobierz formularz

    3. Fill out the complaint form, Download the form

    4. Returned product with attached return form, proof of purchase (receipt, VAT invoice), should be sent back to the address:

      49 Studencka Street
      02-735 Warsaw

      E-shop does not accept packages sent at the expense of the addressee or cash on delivery.